Don’t Worry Jet Blue I Wasn’t Offended
Categories: Cool Facts, Featured
Written By: Niecee
Last week I received an email from Jet Blue saying “It’s been awhile..we miss you!” Why thanks Jet Blue! I follow you on Twitter so I’m not too far. A few minutes later I received another email with the subject “Our Apologies.”
Apparently the original email was addressed: “Dear Mr SoandSo” and Jet Blue had went on to explain that the “incorrect address in the email was due to technical issues with our database.”
Thanks Jet Blue for clarifying, don’t worry I wasn’t offended. However, had you sent me an email with an offer for a discount and then revoked it by sending a follow-up email that said what you did was an error and didn’t honor the discount anyway, then maybe I’d be upset.
On another note, I tried to find Mr Soandso via Google and ended up with a wonderful picture of Mr. and Mrs. So, they sell eggs.
NIECEE’s TAKE AWAYS:
- Dot Your I’s & Cross Your T’s. Email databases can be very tricky. Sometimes you think you’ve got everything on auto pilot, but sometimes cross-checks need to be checked multiple times and if not, hopefully you have understanding customers.
November 11th, 2008 at 3:04 pm
lol
November 11th, 2008 at 4:44 pm
Wow talk about customer service, i wish someone would contact me and say they miss me…
November 12th, 2008 at 8:09 pm
From a web developer’s point of view, that is totally understandable. You obviously aren’t going to personally write emails to everyone, it’s going to be completely automated, and using a placeholder like that is pretty common for testing and debugging. I forget to take stuff like that out sometimes, as well. I think people should cut them some slack
November 12th, 2008 at 8:10 pm
Ok, my tongue-out smiley was supposed to a disgusted tongue-out, not a happy one. XP
November 13th, 2008 at 9:27 am
Will it load the error page faster or something?
November 15th, 2008 at 2:59 am
Nice to see the varties of eggs
November 17th, 2008 at 1:59 am
as far a web developer’s point of view, that is totally under standable.
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